Last Updated: January 2026

LivCasino Privacy Policy – Our Commitment to Protecting Your Data

At livcasino, your information is held in trust. This page clearly explains what data we collect, why we collect it, and how we keep it secure.

256-bit SSL Encryption
GDPR-Compliant
Never Sold to Third Parties
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How We Protect Your Data

Livcasino's Data Protection Pillars at a Glance

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Top-Grade Encryption

All your data is encrypted using 256-bit SSL/TLS technology. Whether in transit or in storage, your information is never left exposed.

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Never Sold to Third Parties

Livcasino never sells your personal data. No one outside of authorized partners can access your information.

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Right to Erasure

You may request deletion of your personal data at any time. Everything beyond what is required by law will be permanently removed.

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Transparent Data Use

You will always be clearly informed about why your data is being collected and how it is being used. There are no hidden agendas.

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Minimal Data Collection Policy

Livcasino only collects the information necessary to deliver its services. No unnecessary data is ever gathered.

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Immediate Breach Notification

In the event of a security breach, affected users will be notified within 72 hours.

1 What Types of Information We Collect

When you register and use livcasino, certain information is collected automatically or through input you provide. The sections below break this down into three categories.

📋 Personal Identification Information
Full Name Email Address Mobile Number Date of Birth Current Address National ID Number
💳 Financial Information
Payment Method Details Transaction History Wallet Balance
💻 Technical Information (Automatic)
IP Address Browser Information Device Type Session Data Approximate Location

Please Note: Financial information is not stored directly. Payment processors (Mobile Pay, Nagad, etc.) manage data under their own respective security policies.

2 Why This Information Is Collected

Livcasino collects data only for specific and legitimate purposes. No information is ever used beyond its intended purpose.

  • Account Verification: Verifying your identity and preventing the creation of multiple accounts.
  • Payment Processing: Ensuring secure deposits and withdrawals.
  • Legal Compliance: Compliance with KYC and AML (Anti-Money Laundering) regulations.
  • Service Improvement: Understanding how you use the platform to improve your experience.
  • Security: Fraud and cyber attack prevention.
  • Customer Support: Providing accurate assistance for issue resolution.

3 How Your Information is Used

All collected data is used solely within the livcasino platform. Your payment information is never used for any other purpose, and your personal data is never sold for advertising.

Livcasino analyzes your gaming history to recommend relevant games and provide personalized offers. This analysis is strictly limited to within the platform.

Plain & Simple: Your data is never sold to advertising companies, data brokers, or other gaming platforms.

4 Data Sharing Policy

Livcasino may share data with specific parties under limited circumstances. In each case, the reason is clearly defined and properly governed.

  • Payment Provider: Payment partners such as Mobile Pay, Nagad, and Rocket — used solely to process transactions.
  • Game Provider: Pragmatic Play, Evolution Gaming – to keep gaming services running.
  • Law Enforcement: Only when required by court order or legal obligation.
  • Audit & Licensing Authority: In annual reports submitted to the regulatory authority.
  • Prohibited: Sharing data with ad networks, data brokers, or third-party marketing companies.

All third-party partners are contractually obligated to comply with livcasino's data protection standards.

5 Cookies & Tracking Technologies

Livcasino uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality.

You can manage cookies at any time through your browser settings. However, disabling essential cookies will prevent you from logging in.

6 How Long Your Data is Retained

Livcasino only retains data for as long as necessary. Once legal obligations are fulfilled, any excess data is deleted.

  • Account Information: For the duration of the active account + 5 years after closure (AML regulations).
  • Transaction History: 5 years (international financial regulatory standards).
  • Cookies & Log Data: 3 months to 2 years, depending on the data type.
  • Customer Support Contact: 2 years.
  • Marketing Consent: Until consent is withdrawn.

7 Your Data Rights

Every livcasino user has specific rights regarding their personal data. It's important that you know and understand these rights.

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Right of Access

You can find out exactly what information livcasino holds about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

Request that your data be deleted beyond what is required by legal obligations.

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Right to Portability

Export your data in a machine-readable format.

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Right to Restrict Processing

Request that the processing of your data be restricted under certain circumstances.

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Right to Lodge a Complaint

If you are dissatisfied with how your data is handled, you have the right to file a complaint with the relevant regulatory authority.

To exercise these rights support@livcasino.app. Requests are typically responded to within 30 days.

8 Protection of Minor Users

Livcasino strictly does not serve anyone under the age of 18. We do not knowingly collect or store data from minors.

If a minor has accidentally created an account, it will be closed as soon as it is identified and all associated data will be deleted. Any transactions made on such an account will be considered void.

9 Our Security Measures

Livcasino employs internationally recognized cybersecurity measures, ensuring multi-layered protection rather than relying solely on passwords or encryption.

  • All data stored with 256-bit AES encryption.
  • Data in transit is protected using TLS 1.3 protocol.
  • Two-factor authentication (2FA) support.
  • Real-time anomaly detection system.
  • Regular penetration testing and security audits.
  • 24/7 physical security at our data centers.

10 Changes to the Privacy Policy

Livcasino may update this Privacy Policy at any time. For significant changes, advance notice will be sent to your registered email or posted on the platform.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

Contact us for any questions, requests, or complaints regarding our Privacy Policy.

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Email
support@livcasino.app
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Live Chat
24 Hours / 7 Days
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Response Time
Within 48 hours

FAQs

All promotional offers from livcasino are available on the Help Center page and in the banners at the top of each game section. Registered users also receive regular offer notifications by email. Weekly promotions are typically updated every Monday at 10:00 AM Bangladesh time. During special events like IPL or the World Cup, new offers appear more frequently — sometimes daily. The Live Casino Daily Drop offer resets every night at midnight. Weekly cashback offers are credited to your account every Sunday night. For the fastest updates, bookmark the Help Center page directly.

livcasino offers support across multiple channels. Live chat is the fastest option — available 24/7, all week long, and fully supported in Bengali. For email inquiries (support@livcasino.app), responses typically arrive within 48 hours, though complex account or payment issues may take a little longer. The Help Center page covers a wide range of common issues, and you'll often find your answer there without needing to contact us. For any issue at any hour, live chat is your best bet. Our support team operates on Bangladesh time and prioritizes communication in Bengali.
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Your Data is Secure – Play with Peace of Mind

Every piece of your data at livcasino is stored with the highest level of security. Sign up, claim your 150% welcome bonus, and enjoy betting with complete peace of mind.

SSL Secured Your Data Is Never Sold GDPR Compliant
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